Responsible Gambling

Gambling can be an entertaining form of entertainment, but it’s important to handle it responsibly. It’s not a way to make quick money. Avoid chasing losses and never gamble with money you can’t afford to lose. Your gambling budget should never conflict with essential expenses like rent, bills, or other necessities. Keep track of your spending by regularly checking your activities on the balance page. If you feel uncomfortable or stressed while gambling, take a break or even consider self-exclusion.

Risks and Consequences of Gambling and Addiction

For many, gambling is a harmless and enjoyable activity. However, it can become problematic when a person loses control over the time and money spent on gambling. This compulsive behavior is often referred to as "problem gambling" or "gambling addiction." It can affect your quality of life. Warning signs include:

• Constantly thinking about gambling.
• Needing to bet larger amounts to experience the same thrill.
• Unsuccessful attempts to control, reduce, or stop gambling.
• Feeling restless or irritable when trying to cut back or stop gambling.
• Using gambling to escape problems or relieve negative feelings.
• Trying to recover losses by gambling more.
• Lying to conceal the extent of gambling.
• Personal relationships, work, or education at risk.
• Relying on others to cope with financial crises caused by gambling.

Gambling addiction can have serious consequences:

• Health: Anxiety, depression, sleep problems, suicidal thoughts, substance abuse issues.
• Social: Conflicts with family and friends, work or school issues, criminal activity.
• Financial: Difficulty managing expenses or debts.

If you have any questions or concerns, our customer service team is here for you 24/7.

Responsible Gambling and Protective Measures

We are committed to promoting fair and responsible gaming. To help you stay in control, you can set deposit limits and apply gaming restrictions in the "My Account" section.

Taking a Break: Time-Out, Temporary Exclusion, and Self-Exclusion

Use our "Gaming Restrictions" options:

• Time-Out: Set a break for 24 hours, 48 hours, or 7 days.
• Temporary Exclusion: Choose a 30, 60, or 90 days exclusion.
• Self-Exclusion: Exclude yourself indefinitely or extend exclusion by contacting support. During this period, you cannot play, deposit, or receive marketing materials.

Setting Limits: Deposit, Time, and Play Status Reminders

• Deposit Limits: Set daily, weekly, or monthly limits when setting up your account.
• Time Limit Control: Apply a time limit for automatic disconnection by contacting support.
• Game Status Reminder: Set a pop-up that displays your play duration, bets, and wins/losses at intervals of 15, 30, 45, or 60 minutes.

Self-Assessment

If concerned about your gambling, take our self-assessment to determine if gambling is becoming a problem.

Stay Vigilant

If we detect signs of a gambling problem, we will suggest deposit limits or restrictions. You can also seek help through:

• Gamblers Anonymous
• National Council on Problem Gambling
• GamCare
• Gambling Therapy Helpline

Protection of Minors

We do not allow individuals under 18 years old to gamble. We verify the age of all account holders. Accounts belonging to minors will be closed immediately. Parents should use filtering software and monitor children's online activities.

Prevention of Unauthorised Access

Protect your account by:

• Not sharing your username and password with others.
• Always logging out after playing.
• Ensuring you log out of your email accounts after use.
• Being particularly vigilant when using shared computers.

If you suspect someone has accessed your account, watch for:

• Bank account discrepancies.
• Unexpected changes in game history.
• Unauthorized transactions.
• Unexpected transaction receipts in your email.

Contact customer support immediately if you notice anything unusual.

Contact Us

If you have any questions about Responsible Gambling, you can contact us:

• By email: [email protected]